Changing Managing Agents

We can help

Are you thinking of changing managing agents? At Galbraith we make the process of changing managing agents stress-free.

With regular communication we take away the hassle associated with switching managing agents, so you can enjoy a smooth transition. You are kept updated at every stage, whilst we proactively manage the agent’s handover on your behalf, from the initial communication with your current provider, to the collection and collation of all the financial and operational information.

We offer:

Open, Communicative Culture

We believe that effective communication with occupiers is the key to successful property management. We use a variety of communication channels, including cutting edge technology, to engage our different client groups. Transparency and reporting is a cornerstone of our organisation. We are proud of our comprehensive reporting infrastructure which provides you with access to continous and detailed reporting about your property.

Flexible, Professional Service

Our comprehensive Service Level Agreement’s terms can be tailored to your property. Our flexible approach caters for occupiers and clients who have different requirements. Offering bespoke Service Level Agreements allows us to provide alternative levels of services with a varying costs scale. Our local office staff are always on call to help resolve any issues quickly and efficiently. We use Local Contractors registered on our preferred suppliers list.

Responsive, Can-do Attitude

The proactive culture at Galbraith is also a genuine feature that influences the quality of our service and advice – borne of a “can do” attitude and an eagerness to respond with the service that the client or occupier requires.

In addition we offer a range of Resident and Occupier value added care, including:

Residents Guide

We produce detailed Resident and Tenant guides for the development.

The guides are specific to the development and provide useful information, such as access information, waste and recycling use and location, Parking procedures, use of lifts, lighting, door entry and gates and codes, contact information for Galbraith and a useful summary of the lease to highlight responsibilities on site.

A short form is provided for Tenants, focussing on “responsibilities” to prevent problems with Noise nuisance, parking, waste and recycling and the use of the common parts.

Director Website

We offer Resident Directors a website dedicated for their sole use, to access information relevant to the site.

This includes information on the Company, Accounts information, up to date reports, and minutes of meetings.

Within each heading includes downloadable information such as Companies House Reports, Memo and Articles, appointments, Directors and Officers Insurance, up to date listing of Arrears, Dormant Accounts and Service Charge Summaries and a quotation approval system which allows the directors to approve, on line, quotes for work to the development.

Residents Website

We offer your Residents a dedicated website where they can log issues directly to the designated estate manager and pay their service charges.

The residents portal also features a News Page; with a feed linked to residents email and mobile phone via sms and updated in real time; a residents ‘manage my account’ page to check their service charge balance and pay online; a document library and a contact form to report maintenance issues direct to the designated estate manager.

We also offer:

  • 24 hour help desk for common parts and individual apartments
  • SMS text information of updates for maintenance issues
  • Significant savings on utilities, insurance and cyclical maintenance
  • Monthly site inspections with results published/uploaded online