Residential Property Services

Galbraith’s residential property management service is responsive and professional.

Our open, transparent culture is a cornerstone of our organisation. We believe that effective communication is crucial for a successful property management service. Thus we have invested in the latest reporting technology so our clients can enjoy regular detailed information about their property.  In addition both clients and residents have to access detailed information about their property, including specific reports.

Our Residential Property Services:

Value Added Owner Occupier Services

We know that property management is all about communication. We aim to have an open and honest relationship with all our clients – issues that arise are discussed in a spirit of partnership not confrontation. We spend time working with our clients and occupiers to ensure we fully understand their aims and objectives. We also make sure that we take the time to listen. This creates a well-structured partnership which has enabled us to utilise our experience to devise a number of services, which not only add value, but also address common problems that can affect occupiers living in a residential managed property.  Resident and Occupier value added care includes:

Residents Guide

We produce detailed Resident and Tenant guides for the development.

The guides are specific to the development and provide useful information, such as access information, waste and recycling use and location, Parking procedures, use of lifts, lighting, door entry and gates and codes, contact information for Galbraith and a useful summary of the lease to highlight responsibilities on site.

A short form is provided for Tenants, focussing on “responsibilities” to prevent problems with Noise nuisance, parking, waste and recycling and the use of the common parts.

Director Website

We offer Resident Directors a website dedicated for their sole use, to access information relevant to the site.

This includes information on the Company, Accounts information, up to date reports, and minutes of meetings.

Within each heading includes downloadable information such as Companies House Reports, Memo and Articles, appointments, Directors and Officers Insurance, up to date listing of Arrears, Dormant Accounts and Service Charge Summaries and a quotation approval system which allows the directors to approve, on line, quotes for work to the development.

Residents Website

We offer your Residents a dedicated website where they can log issues directly to the designated estate manager and pay their service charges.

The residents portal also features a News Page; with a feed linked to residents email and mobile phone via sms and updated in real time; a residents ‘manage my account’ page to check their service charge balance and pay online; a document library and a contact form to report maintenance issues direct to the designated estate manager.

We also offer:

  • 24 hour help desk for common parts and individual apartments
  • SMS text information of updates for maintenance issues
  • Significant savings on utilities, insurance and cyclical maintenance
  • Monthly site inspections with results published/uploaded online

 Making it Easy to Change to Galbraith…

Changing suppliers can be stressful. We take away the hassle so you enjoy a smooth handover. You are kept updated at every stage, whilst we proactively manage the transition on your behalf, from the initial communication with your current provider, to the collection and collation of all the financial and operational information. For more reason why you should change to us, click here.